questions about our company, products/services, policies, and more
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
questions.
General Questions
Orders and Delivery
Returns and Exchanges
Payment and Discounts
Gift Cards and VAT
Account and Newsletter
Other
General Questions
Where can I buy Lumantra products?
You can purchase the full range of Lumantra products directly from us at lumantra.co.uk. Lumantra products are also available on Amazon.
Do I need to create an account to place an order?
No, you don't need an account to place an order. You can check out as a guest.
I forgot my password. What should I do?
If you've forgotten your password, simply go to the account login page and click on the 'forgot password' link. Enter your email address, and we'll send you a link to reset your password.
How can I contact Lumantra customer service?
If you have any questions or need assistance, please feel free to email us at info@lumantra.co.uk, or use the Contact page on our website.
Do you have a physical store?
Currently, we do not have a physical store. However, we offer free shipping and returns, so you can try our products risk-free.
Orders and Delivery
Can I ship to multiple addresses?
Currently, we can only ship to one address per order. If you need to send items to multiple addresses, please place separate orders for each address.
Can I change my order after it has been placed?
Once an order has been placed, it is immediately processed, and we may not be able to make changes. If you need to modify or cancel your order, please contact us at info@lumantra.co.uk as soon as possible.
How long will delivery take?
Delivery times vary depending on your location. Orders within the UK typically arrive within 1-5 business days depending on shipping chosen at checkout. For international orders, please allow 7-10 business days. You will receive a tracking number once your order has shipped.
What if my order is delayed or stuck in customs?
If your order is delayed or stuck in customs, please contact us at info@lumantra.co.uk. We will work with our shipping partners to resolve any issues and keep you informed throughout the process.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Returns and Exchanges
What is Lumantra's return policy?
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
How do I return a product?
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.
What items cannot be returned?
If you’ve linked your Beauty Insider and Kohl’s accounts on kohls.com you will be able to see your linked account status on the Account Information page. You can also unlink your Kohl’s account by clicking Unlink.
Payment and Discounts
What payment methods do you accept?
You can track the status of your order online at Sephora.com. Click on Track Order at the top of the page to see your Recent Orders. Click on the order number for the shipment that you would like to track, and a detailed order information page will be displayed. A tracking number is located to the right of the ship-to address and under the shipping method. Click on this number to view detailed tracking information. You can review the tracking history and the estimated date of delivery. Please estimate 1 - 3 business days from the time your order has shipped.
When will I be charged for my order?
Order Submitted - "Placed"
Once you have placed your order on Sephora and your credit card has been authorized, your order status will appear as "Placed."
Where can I enter a discount code?
Once you have placed your order, it will be sent to our warehouse to be processed and packed for shipment. During this time, your order status will appear as "In Progress." Please allow 1 - 2 business days for the order to be processed and prepared for shipment.
Can I use multiple discount codes on a single purchase?
Once we have assigned a tracking number to your order, and it has left our warehouse, the order status will appear as "Shipped."
Do you offer discounts for yoga teachers?
If your order will arrive in multiple shipments, once one of those shipments has left our warehouse, the order status will appear as "Partially Shipped."
Gift Cards and VAT
Gift Cards and VAT
What payment methods do you accept?
You can track the status of your order online at Sephora.com. Click on Track Order at the top of the page to see your Recent Orders. Click on the order number for the shipment that you would like to track, and a detailed order information page will be displayed. A tracking number is located to the right of the ship-to address and under the shipping method. Click on this number to view detailed tracking information. You can review the tracking history and the estimated date of delivery. Please estimate 1 - 3 business days from the time your order has shipped.
Can I return a gift card?
Is VAT included in my purchase?
Can I claim VAT back on my purchase?
Account and Newsletter
How do I unsubscribe from Lumantra newsletters?
You can track the status of your order online at Sephora.com. Click on Track Order at the top of the page to see your Recent Orders. Click on the order number for the shipment that you would like to track, and a detailed order information page will be displayed. A tracking number is located to the right of the ship-to address and under the shipping method. Click on this number to view detailed tracking information. You can review the tracking history and the estimated date of delivery. Please estimate 1 - 3 business days from the time your order has shipped.
Other
How can I collaborate with Lumantra?
How can I collaborate with Lumantra?
What should I do if I have a question that isn't listed here?
General Questions
Orders and Delivery
Returns and Exchanges
Payment and Discounts
Gift Cards and VAT
Account and Newsletter
Other
General Questions
Where can I buy Lumantra products?
You can purchase the full range of Lumantra products directly from us at lumantra.co.uk. Lumantra products are also available on Amazon.
Do I need to create an account to place an order?
No, you don't need an account to place an order. You can check out as a guest.
I forgot my password. What should I do?
If you've forgotten your password, simply go to the account login page and click on the 'forgot password' link. Enter your email address, and we'll send you a link to reset your password.
How can I contact Lumantra customer service?
If you have any questions or need assistance, please feel free to email us at info@lumantra.co.uk, or use the Contact page on our website.
Do you have a physical store?
Currently, we do not have a physical store. However, we offer free shipping and returns, so you can try our products risk-free.
Orders and Delivery
Can I ship to multiple addresses?
Currently, we can only ship to one address per order. If you need to send items to multiple addresses, please place separate orders for each address.
Can I change my order after it has been placed?
Once an order has been placed, it is immediately processed, and we may not be able to make changes. If you need to modify or cancel your order, please contact us at info@lumantra.co.uk as soon as possible.
How long will delivery take?
Delivery times vary depending on your location. Orders within the UK typically arrive within 1-5 business days depending on shipping chosen at checkout. For international orders, please allow 7-10 business days. You will receive a tracking number once your order has shipped.
What if my order is delayed or stuck in customs?
If your order is delayed or stuck in customs, please contact us at info@lumantra.co.uk. We will work with our shipping partners to resolve any issues and keep you informed throughout the process.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Returns and Exchanges
What is Lumantra's return policy?
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
How do I return a product?
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.
What items cannot be returned?
If you’ve linked your Beauty Insider and Kohl’s accounts on kohls.com you will be able to see your linked account status on the Account Information page. You can also unlink your Kohl’s account by clicking Unlink.
Payment and Discounts
What payment methods do you accept?
You can track the status of your order online at Sephora.com. Click on Track Order at the top of the page to see your Recent Orders. Click on the order number for the shipment that you would like to track, and a detailed order information page will be displayed. A tracking number is located to the right of the ship-to address and under the shipping method. Click on this number to view detailed tracking information. You can review the tracking history and the estimated date of delivery. Please estimate 1 - 3 business days from the time your order has shipped.
When will I be charged for my order?
Order Submitted - "Placed"
Once you have placed your order on Sephora and your credit card has been authorized, your order status will appear as "Placed."
Where can I enter a discount code?
Once you have placed your order, it will be sent to our warehouse to be processed and packed for shipment. During this time, your order status will appear as "In Progress." Please allow 1 - 2 business days for the order to be processed and prepared for shipment.
Can I use multiple discount codes on a single purchase?
Once we have assigned a tracking number to your order, and it has left our warehouse, the order status will appear as "Shipped."
Do you offer discounts for yoga teachers?
If your order will arrive in multiple shipments, once one of those shipments has left our warehouse, the order status will appear as "Partially Shipped."
Gift Cards and VAT
Gift Cards and VAT
What payment methods do you accept?
You can track the status of your order online at Sephora.com. Click on Track Order at the top of the page to see your Recent Orders. Click on the order number for the shipment that you would like to track, and a detailed order information page will be displayed. A tracking number is located to the right of the ship-to address and under the shipping method. Click on this number to view detailed tracking information. You can review the tracking history and the estimated date of delivery. Please estimate 1 - 3 business days from the time your order has shipped.
Can I return a gift card?
Is VAT included in my purchase?
Can I claim VAT back on my purchase?
Account and Newsletter
How do I unsubscribe from Lumantra newsletters?
You can track the status of your order online at Sephora.com. Click on Track Order at the top of the page to see your Recent Orders. Click on the order number for the shipment that you would like to track, and a detailed order information page will be displayed. A tracking number is located to the right of the ship-to address and under the shipping method. Click on this number to view detailed tracking information. You can review the tracking history and the estimated date of delivery. Please estimate 1 - 3 business days from the time your order has shipped.